How secure is the payment process on 8wines?
8wines takes payment security very seriously and uses strong encryption methods during transactions. Customers can shop confidently, knowing their personal and financial information is protected.
Can a message or card be added to a wine gift?
Yes, customers can include a personal message or card by using the gift note option on the checkout page. For more help, customers can contact the support team through the contact page.
Is there a minimum purchase requirement on 8wines?
There is no minimum order on 8wines. Customers can buy a single bottle or a full case, depending on their choice.
How can customers track their order?
Once the order has shipped, a tracking number is sent via email. The email includes a direct link for customers to check their delivery status anytime.
Does 8wines ship internationally?
Yes, 8wines ships worldwide. For deliveries outside the EU and UK, customers need to confirm import permissions and pay any local customs duties or taxes.
How can customers manage their account details?
Customers can update personal details like email address, password, and billing information at any time. They just need to log into their Account section, enter their details, and choose which area to edit.
What is the return policy for damaged or faulty wines?
Customers can return faulty or damaged wines within 14 days of receiving them. They can request a refund or exchange once the product is returned in its original condition and packaging.
How long does a refund take to process?
Refunds for canceled or faulty orders are processed within 30 days after the returned item is received. The refund or exchange is finalised once the product passes inspection.
What should customers do if their order is damaged during transit?
If wines arrive damaged, customers should contact support within 10 days of delivery. Providing photos of the damaged bottles and packaging can help speed up the resolution process.
Can customers cancel an order?
Yes, customers can cancel their order within 14 days of receiving it. The product must be returned in the same condition, and the cancellation is processed once the return is confirmed.