How does the consultation process work at The Online Clinic?
Patients start by selecting a condition from the “What We Treat” list on the website. After filling out the registration form and medical questionnaire, they submit the information for review. A registered doctor looks over the details and may ask for more information. Most consultations are reviewed within 30 to 60 minutes during business hours.
Can consultations be done over the phone?
No, all consultations happen online. The phone line is available for support queries, but medical consultations are directed back to the website. Emergency care is not provided, and urgent medical issues should go to 999.
How are diagnoses made at The Online Clinic?
A registered doctor carefully reviews each submitted questionnaire. If more details are needed, a secure message is sent to the patient’s account. Once a diagnosis is confirmed, the patient is notified by email and can log in to see the outcome.
How do patients purchase prescriptions?
After a doctor diagnoses a condition, approved medications appear in the patient’s account. They can access information about each medicine and its price before making a purchase. Payment is processed through a secure gateway using credit or debit cards.
Do prescriptions expire?
Yes, some prescription offers expire depending on the type of medication. For instance, antibiotics for an acute infection expire within five days. Lifestyle medications may stay available longer unless the medical details change.
How can repeat prescriptions be ordered?
Patients log into their account using secure details. From there, they can view allowed treatments, confirm medical details, and complete the payment. Medication is then shipped to the selected delivery address.
How quickly are medications dispatched?
Orders placed before 3:30 PM Monday to Friday are dispatched the same day. Orders on Saturday are sent if placed before 11:45 AM, though refrigerated products are excluded. Sunday orders go out on the next business day.
How can patients view the prices of medications?
All approved patients can access prices through their patient dashboard after registration. This ensures transparency and allows individuals to see costs before proceeding with treatment.
Is the Patient Guide available in other languages?
The Patient Guide can be translated into other languages if needed. This helps patients from different backgrounds understand the services and treatment options available.
Can packages be delivered to an address other than the registered one?
Yes, patients can request delivery to another address, like a workplace. This option can be selected during the purchase process. All packages arrive discreetly without revealing the contents or the clinic’s name.