What are the delivery charges for UK orders?
Delivery is free for orders over £40 within the United Kingdom. For orders below £40, there is a standard delivery fee of £3.49. You can see the delivery costs at checkout before you confirm your order.
How long will my order take to arrive?
Orders are processed within one to two business days before they are shipped. Standard UK delivery takes about two to three business days once the order is on its way. This time does not include weekends or public holidays.
Can I track my order once it has been shipped?
Yes, you will receive a tracking number once your order has been dispatched. You can use this number to track your package through the courier service.
Which courier services are used for delivery?
Atelier De Glow partners with reliable delivery services like Evri and DPD. These companies ensure dependable and timely delivery within the UK, Europe, and other destinations worldwide.
Does Atelier De Glow deliver internationally?
Yes, we offer international shipping to various places, including Europe, the United States, Canada, Switzerland, Kuwait, and the United Arab Emirates. For other locations, customers can email contact@atelierdeglow.com to check if delivery is available.
What are the delivery fees for European orders?
European orders below £125 (€145) have a delivery fee of £12.99. Orders above this amount qualify for free shipping. Delivery typically takes four to ten working days, depending on the location.
Are customs or import charges applicable?
For EU orders under €150, there is no customs duty, but VAT may still apply. Orders over €150 might incur customs fees based on the product type and country of origin. Non-EU countries might also impose import taxes and handling fees.
What is the return policy for unwanted items?
You can return items within 14 days if they are unused, unopened, and in their original packaging. Customers must cover the cost of return shipping. Refunds are issued once the items are checked and approved for resale.
Can opened or used products be returned?
Opened or used cosmetic products cannot be returned due to hygiene rules. Only unopened items in their original condition can be accepted for refunds or exchanges. This policy is in place to ensure product safety and quality.
How can I request a refund or exchange?
To initiate a return, email contact@atelierdeglow.com with “REFUND” in the subject line and include your order ID. Let us know if you would like a refund, exchange, or replacement. Refunds will be processed to the original payment method within ten business days after approval.