Can I cancel my order after placing it?
If the order hasn’t shipped, cancellation may be possible by contacting support quickly.
How long until a refund appears?
Refunds usually process within a few business days and may take longer to reflect in accounts.
Do promo codes work with bundles?
Yes , many promo codes can stack with existing bundle discounts, depending on terms.
Does Cocunat ship internationally?
Yes , global shipping is offered, with rates and duties shown during checkout.
Can I return products?
Unused items in original condition are typically returnable under brand’s return guidelines.
Are clinical results guaranteed?
Results vary by individual brand supports product claims with independent tests, not promises.
Does subscription offer better pricing?
Yes subscription (Club) purchases usually receive lower rates and bonus perks versus one-time buys.
Are Cocunat products suitable for sensitive skin?
Yes, most Cocunat products are formulated with gentle, toxin-free ingredients suitable for sensitive skin. However, performing a patch test before use is always recommended.
Can I modify or pause my subscription?
Yes, customers can easily pause, reschedule, or cancel their subscription through their online account settings at any time before the next renewal date.
What should I do if my order arrives damaged?
If an order arrives damaged or incomplete, contact customer service immediately with your order number and photos. A replacement or refund will be arranged after verification.