Can an order be cancelled after it is placed?
An order quickly moves into the fulfilment stage, which may prevent changes. Shoppers can still call customer service right away to request interception. If interception is not possible, unworn items can be returned within the stated timeframe using the provided instructions.
How can an order be changed once submitted?
Once the order is in processing, changes are usually not possible. Contacting customer support by phone or email may help if done quickly. Otherwise, items can be returned for a refund if they are suitable for resale.
What should be done if the wrong item or size arrives?
If the delivered product is incorrect, customers should email the support team before returning it. Postage cannot be refunded without prior contact. Guidance will be provided to ensure the return is handled correctly.
What steps are required if a product seems faulty?
Anyone who thinks a product is faulty should first contact customer support by email. Attempting to repair the item will void the warranty. After contacting support, further instructions will be given on how to proceed with the claim.
Are exchanges available for returned items?
Exchanges are not currently offered through the website. Instead, shoppers can return suitable products for a refund and place a new order. This way, they can secure the desired size or colour quickly.
How are orders tracked after dispatch?
After dispatch, an email from the courier includes a tracking number. This link directs shoppers to the courier’s website for updates. Tracking is also available through the customer account if the email is not received.
What happens if a delivery attempt is missed?
Couriers often attempt delivery once and may leave the parcel in a safe place or with a neighbour. If delivery fails, they leave a card with more options. Shoppers can use the information provided to arrange redelivery or collection.
When should a missing parcel be reported?
Any parcel that has not arrived within 30 days of dispatch must be reported. Claims made after this time cannot be investigated due to courier terms. Reporting promptly helps resolve the issue faster.
Are deliveries made to all UK locations?
Deliveries are available to mainland UK and Northern Ireland. Extra time may be needed for remote areas due to distance or weather conditions. Channel Islands, Isle of Man, and BFPO addresses are not currently supported.
Why might multiple items arrive separately?
Orders with several products may be shipped from different locations. Each parcel will have its own tracking number sent by the courier. This allows shoppers to track the progress of each item individually.