Do you accept custom orders?
Custom orders are available for many types of covers. Customers can request specific sizes, shapes, and features like initials, images, or logos. These options work well for furniture, equipment, and unique structures. To place a custom order, visit the custom page on the website.
Is there a minimum value required for custom covers?
There is no minimum order value for custom covers. Each item is priced individually, allowing shoppers to order the quantity they need. This makes it easier to buy single items without any extra requirements.
Can custom covers be returned?
Custom covers typically cannot be returned since each one is made to specific measurements. If the wrong item is sent, it can be returned without any issues. Customers should keep in mind that covers are usually made slightly larger for practical use. This design choice helps with fitting the cover easily.
Is there a minimum order value for general purchases?
There is no minimum order value for standard items. Shoppers can buy a single product without meeting any set limit. This allows for small or one-time purchases without restrictions.
How can an item be returned if it does not fit?
Items made to customer measurements are protected by a quality guarantee. If there is a fault due to materials or production, a replacement or credit may be provided after review. Customers should open a support ticket, provide clear images, and keep the packaging until the issue is resolved. This helps the team find and confirm the best solution.
How long does order processing take?
Standard sizes are usually shipped on the same day from the warehouse. Custom and personalized items generally take one to two days to produce. Delivery time then depends on the chosen shipping method and can range from two to ten business days.
What should be done if a damaged order is received?
Customers should carefully inspect the package before opening it. They should take photos of the box, shipping label, and product within seven days. These images help verify any damage and support the investigation. A suitable solution will be offered once the issue is reviewed.
Can products be personalized with logos or text?
Personalization is available for many custom covers. Shoppers can upload artwork, initials, or quotes using an easy online tool. This allows covers to be customized for homes, events, or commercial use.
Are unusual shapes supported for custom designs?
Custom covers can be made for many irregular shapes, including equipment, chimneys, fire pits, and more. Customers simply enter measurements to ensure a proper fit. This makes it easier to protect items that do not have standard dimensions.
How large is the size allowance on custom covers?
Most custom covers come with a small allowance of one to three inches. This extra space is meant to improve fitting and reduce tension on the fabric. It helps customers put on or take off the cover easily.