Do Dash Water orders qualify for returns?
Dash Water does not accept returns once an order is delivered, and a Dash Water discount code used at checkout does not affect this policy. A refund may only be possible if the cans arrive damaged, and clear photographs must be provided as proof. Taste concerns or personal preferences are not accepted as valid reasons for a refund. It is best to check the parcel as soon as it arrives.
Can delivery drivers follow special instructions?
Once the parcel is on its way, DPD sends an email with a tracking link. This link allows customers to choose delivery options that make receiving the parcel easier. Any instructions should be sent through the DPD system instead of directly to a driver.
Is it possible to request a safe-place delivery?
Yes, safe-place delivery can be arranged. When the parcel is dispatched, DPD shares a tracking link that offers several delivery choices, including safe-place locations. This helps ensure the parcel arrives even if the recipient is not home.
Can the delivery date be changed?
Yes, customers can change the delivery date through DPD’s tracking options. Once the order is dispatched, customers receive a link that allows them to reschedule the delivery for another suitable day. This makes it easier to avoid missed deliveries.
Can a parcel be left with a neighbor?
Yes, DPD allows parcels to be redirected to a neighbor. The tracking link sent by DPD includes this option, providing flexibility if the original address is not convenient at the time of delivery.
Can the delivery address be updated?
Yes, delivery addresses can be updated as long as the parcel is still in transit. The DPD tracking link includes an option to change the address. This feature is helpful if plans change unexpectedly.
Can orders be collected from a pick-up point?
Yes, delivery to a pick-up point is available. Once the parcel is on the move, the tracking link from DPD offers the option to send the order to a nearby collection point. This allows customers to pick up their parcel at a time that works for them.
How are delivery updates received?
Delivery updates are sent by DPD once the order leaves the warehouse. Each customer receives a tracking link by email that shows progress, timings, and alternative delivery options. This link remains the main source for real-time information.
What should be done if a parcel arrives damaged?
If a parcel arrives with visible damage, it is important to take clear photographs of both the packaging and cans. These images may be needed to support a refund request. The customer support team can then guide the next steps.
How can a refund be requested?
Refund requests must be sent to help@dash-water.com. The customer support team will review the situation and advise whether a refund is possible. Providing photos of damaged items helps the team process the request more smoothly.