What delivery options are available for mainland UK?
Eat Protein offers flexible delivery options, including Standard, Express, Click & Collect, and Weekend services. Delivery times range from 1 to 5 working days, depending on the method chosen. Orders to remote areas like the Channel Islands or Scottish Highlands may take a bit longer and have a small extra charge.
How much does Standard Shipping cost?
Standard Shipping costs £3.49 and takes 2 to 5 working days. Deliveries occur Monday to Friday. Orders over £65 qualify for free Standard Shipping, which makes it a convenient and affordable choice.
What is the delivery time for Express Shipping?
Express Shipping is the quickest delivery option and costs £4.99. Orders placed before 3 PM on weekdays are delivered the next working day. Customers who spend over £65 can get Express Shipping for just £1.99.
Is there a Free Delivery option?
Yes, orders over £65 qualify for free Standard Delivery across mainland UK. For those needing faster delivery, Express Shipping is available at a reduced price of £1.99 on qualifying orders.
What is Click & Collect and how does it work?
"Click & Collect lets customers pick up parcels from local stores at their convenience. Orders are ready within 1 to 2 working days, Monday to Friday. The service costs £4.49 or £1.49 for orders over £65.
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Can deliveries be made at weekends?
Weekend Delivery is available for customers who prefer Saturday or Sunday arrivals. Orders placed before 3 PM on Friday qualify for this service. The cost is £6.99 or £3.99 for orders over £65.
How can an order be edited or cancelled?
To edit or cancel an order, log into your account and go to “My Orders.” If the order isn’t packed yet, you can click “cancel” or “edit.” A refund will be automatically issued, and you can recheck edited orders before payment.
What is the returns policy?
Unopened and undamaged items can be returned within 14 days of delivery. Products must be in a resalable condition. You can arrange returns through customer service, and it’s best to use a tracked postal service for secure delivery.
How can a return be arranged?
To start a return, contact customer service using the online form to request an RMA number. After you receive it, send the items securely with your order details. A collection service via Royal Mail or DPD can be arranged for an additional charge, which will be deducted from your refund.
Who pays for the cost of returns?
Customers are responsible for return shipping costs unless the product is faulty. Refunds include the standard postage cost, but extra charges for premium or express shipping are not included. Refunds are processed promptly, but banks may take up to 5 to 7 working days to credit the account.