Are there any driving experiences that don’t require a license?
Yes, some off-road driving days don’t need a driving license. These events take place on private land and follow different insurance rules than regular track events. It’s best to contact the customer team for details before booking.
Am I insured when taking part in an experience?
All partner centers carry public liability insurance of up to £2 million. However, personal accident insurance isn’t included, and some experiences come with risks. Participants should review the terms and understand the activity before booking.
Can I book a package that includes a hotel stay?
Experience Days offers experience gift vouchers but doesn’t handle hotel or accommodation bookings. Customers need to arrange any overnight stays or travel on their own. Partner centers focus only on providing the chosen activities.
Can experiences be booked online or only by phone?
You can purchase vouchers online easily. However, booking a specific date for an experience usually requires a phone call. Experiences marked with a Book and Go symbol can be scheduled online directly.
Can I change the date of a confirmed booking?
Once you book an experience, the date is final. Changes typically cannot be made after confirmation. If a session is canceled by the center, participants will receive an alternative date.
What happens if my experience is canceled unexpectedly?
If a booking is canceled due to weather, equipment failure, or other unexpected issues, the center will reschedule it. Refunds won’t be issued since the voucher remains valid. Customers will be notified and given a new suitable date.
Can I get a refund if I cancel my experience?
Refunds aren’t available once a booking is confirmed. However, if the provider cancels the experience, customers can rebook. Each situation depends on the reason and timing of the cancellation.
What if my voucher isn’t fully used?
If the full value of a voucher isn’t used, the remaining balance stays on the customer’s account. The leftover credit can be applied to another experience. Note that the expiry date remains the same as the original voucher.
How long is my experience voucher valid for?
Vouchers are valid until the expiry date noted at the time of purchase. Any unused balance or unbooked activity will expire on that date. It’s a good idea to book early to ensure availability.
Who should I contact for more information or special requests?
For questions about experiences, bookings, or special arrangements, reach out to the Experience Days customer service team. They can offer advice, check availability, and help you choose the right activity. You can contact them by phone, email, or live chat.