How long does it take to process an order?
Each design is handmade and takes extra time to ensure quality. Orders are usually processed within 24 to 36 hours before production starts. After your design is approved, shipping typically takes 5 to 10 working days.
How long does delivery take?
Standard shipping takes about 5 to 10 working days after design approval. Posters and canvases usually arrive within 5 to 7 working days. Express shipping is also available and delivers within 2 to 4 working days.
Is express shipping available?
Yes, express shipping is available for faster delivery. It usually arrives within 2 to 4 working days after your artwork has been approved. This option is great for gifts or urgent orders.
When will the design preview arrive?
A preview file is sent via email within 24 to 36 hours of ordering. This lets you review your custom artwork before production begins. Approval ensures your design meets your expectations.
Can the shipment be tracked?
Yes, once your order is shipped, you will receive a confirmation email with tracking information. The link allows you to check your parcel’s progress until it arrives safely.
Can I cancel my order if I change my mind?
If you change your mind within 4 hours of ordering, email Contact@furrandfamily.com to request cancellation. You will get a full refund with no questions asked. Requests made after 4 hours are handled differently based on production status.
What happens if I cancel after 4 hours?
If you cancel after 4 hours but before the artwork is started, you will receive store credit for the full order value. You can use this credit for a future purchase.
Can I cancel once artwork creation has begun?
If artwork creation has already started, you can still cancel but will receive store credit minus 20% of the order value. This deduction covers the time and effort the artist has put in.
What if the artwork is already being created?
Artists usually begin working soon after the order is placed. If you want to make changes or cancel, it’s important to contact the team as soon as possible. Giving early notice helps reduce potential deductions.
What should I do if I have questions about returns or refunds?
For any questions about refunds or returns, email Contact@furrandfamily.com with your order details. This ensures a quick response and proper handling of your request. Always use email for communication, as social media messages are not accepted for refund requests.