What should I do if my item arrives damaged?
If a product arrives damaged, the customer should email queries@gshopper.com within seven days. Photos of the item, the packaging, and proof from the courier may be needed. After confirming the issue, a replacement or full refund may be offered based on the customer's choice. Contacting us early helps resolve the matter faster.
What counts as a Dead on Arrival item?
A DOA item is a product that does not work as soon as you take it out of the box. Customers must report the issue within seven days of delivery. Clear photos and detailed information help support the claim. Once reviewed, a refund or replacement may be arranged.
What if the outer packaging is damaged?
A damaged parcel should be reported to the courier right away. Stamped proof is often needed when filing a claim. Photos of the package and the item help confirm the situation. After checking the details, appropriate support may be offered.
What if the wrong item or quantity is received?
The customer should check the parcel closely before signing. Any error should be reported to queries@gshopper.com with the order number and images. Clear photos of the label, weight, and received items help resolve the issue quickly.
Are all products covered by a warranty?
Warranty coverage does not apply to normal wear, misuse, or damage from use. Items that have been altered, opened, or used incorrectly lose their eligibility. Replacement parts may be available for purchase if applicable. Each return is reviewed once we receive it.
When is the warranty considered void?
The warranty becomes void if the device is opened, modified, or damaged through incorrect use. Continuing to use a faulty device may also cause more damage. Customers should report problems early to avoid further issues.
Who pays for return shipping?
Return shipping is usually paid by the customer unless it is a DOA case reported within seven days. Customs charges during return shipping are also the customer's responsibility. Any fees may be deducted from the final refund.
How can a warranty request be submitted?
To submit a warranty request, email queries@gshopper.com with a description of the problem. Customers should include the order number, SKU, and what steps have already been taken. Photos or videos showing the fault are required. The support team will provide a suitable solution once reviewed.
Can unsatisfactory items be returned?
Unwanted items may be returned within fourteen days of delivery. Refunds do not include shipping costs unless the issue is due to a seller error. Items must be in their original condition with packaging. Customers are responsible for return shipping unless stated otherwise.
How long does shipping usually take?
Standard delivery typically takes seven to fifteen business days. In some cases, delivery may take one to four weeks from dispatch. Customers who do not receive their order in the expected timeframe may contact Support@gshopper.com for help. Replies usually arrive within one business day.