Are flowers considered perishable products?
Yes, flowers are perishable items because they have a limited lifespan after being picked. They need careful handling and prompt delivery to stay fresh. Once you receive them, they should be stored in the right conditions to keep their beauty for as long as possible.
What is the cancellation policy for perishable products?
Orders for perishable goods, like flowers, cannot be canceled once processing starts. If you request a cancellation before shipping, you may still be charged the full order amount. This helps maintain the freshness and quality of each bouquet.
What is the cancellation policy for non-perishable products?
You can cancel non-perishable items within seven working days after delivery. Customers need to contact the team by phone or email to arrange a return. Once the item is received in resalable condition, a refund will be issued to the original payment method.
What should I do if my order arrives faulty or damaged?
Any problems with perishable goods must be reported within two business days after delivery. This allows time to address the issue quickly. Depending on the situation, a replacement or refund might be given after the claim is reviewed.
Can I change or cancel an order after checkout?
Once an order is placed, you cannot make changes due to quick processing times. This includes changes to delivery addresses or payment options. However, you can return unwanted non-perishable products for a refund after receiving them, following the returns policy.
What is Happy Days Factory’s delivery information?
Deliveries use Royal Mail’s First Class Tracked 24 service and usually arrive within one to two working days. Delivery may take longer during busy times like Valentine’s Day, Mother’s Day, or Christmas. Orders are delivered Monday to Saturday between 07:00 and 21:00.
Can I track my delivery?
Yes, tracking details are sent via email or text once your order is dispatched. The tracking number lets you follow your parcel through Royal Mail’s system. You can get delivery updates until your bouquet arrives.
What should I do if my order hasn’t been delivered?
If your order doesn’t arrive within the expected time, contact customer service with your order number. You will receive a missing order form to complete and return for verification. Once it’s received, an investigation will take place, and a refund may be issued if suitable.
How long does delivery usually take?
Most orders arrive within one to two working days after dispatch. However, during busy periods, delivery can take up to four working days. Customers should order early for special events to avoid possible delays.
Are deliveries guaranteed for a specific date?
Delivery dates are not guaranteed, as delays can sometimes happen. Royal Mail aims to deliver most items the next working day, but this cannot be promised. Orders are always tracked for peace of mind and reliable service.