Does Horncomb offer free shipping?
Horncomb provides free shipping on most products in the United States, United Kingdom, and Canada. Items that require paid shipping are clearly marked before checkout. Customers outside these areas will need to pay for shipping, which is shown before payment.
What delivery options are available?
Most items are shipped using either express seven-day delivery or standard fourteen-day delivery. Customers can choose their preferred option during checkout. Delivery times and shipping fees are displayed before finalising the purchase.
How can customers track their orders?
Customers can track their orders easily on the “Track Your Order” page on the Horncomb website. For more updates or help, they can email info@horncomb.net or call +1 575 214 2694 for support.
What is Horncomb’s return policy?
Horncomb accepts returns within thirty days of receiving an item. Products must be unused, unworn, have tags, and be in their original packaging. Proof of purchase is required for all returns.
How can customers start a return?
To start a return, customers should email info@horncomb.net for a return code and instructions. Once the return is approved, a shipping label and details will be provided. Returns made without prior approval will not be accepted.
Which items are not eligible for return?
Certain items, including perishable goods, custom products, personal care items, and hazardous materials, cannot be returned. Flammable liquids, gases, sale items, and gift cards are also excluded from the return policy.
How are refunds processed?
Refunds are issued once Horncomb receives and inspects the returned item. Approved refunds are processed automatically to the original payment method within ten business days. If a refund is delayed beyond fifteen business days, customers can email info@horncomb.net for help.
Can customers exchange a product?
The easiest way to exchange an item is to return the original and place a new order. This method ensures faster processing and helps customers receive their replacement without delay.
Are there specific conditions for international shipping?
International customers outside the United States, United Kingdom, and Canada are responsible for their own shipping costs. Delivery times vary by location and are shown before completing payment.
What should customers do if they have questions about returns or delivery?
Customers with questions about shipping, returns, or product eligibility can contact Horncomb by emailing info@horncomb.net or calling +1 575 214 2694. The support team will handle every question promptly and clearly.