When is the last date for guaranteed Christmas delivery?
Orders should be placed by 13th December to ensure delivery before Christmas. Any orders received after 20th December will be sent out in the New Year once shipping resumes.
Which couriers are used for delivery?
Deliveries are handled by Parcelforce, Hermes, and Royal Mail. Each courier ensures safe and efficient shipping for all stocked items. Tracking details are provided once orders are sent out.
How long will my order take to arrive?
Orders usually arrive within a few working days. However, items shipped directly from suppliers may take up to 14 days. Customers will receive dispatch confirmation and an estimated arrival date.
Why might my order arrive in separate deliveries?
Some products are shipped directly from partnered suppliers to reduce environmental impact. When multiple items are ordered, they may arrive separately based on stock location and courier schedules.
Is a phone number required when placing an order?
Providing a phone number helps delivery partners reach you if needed. It also helps with customs clearance for international deliveries, making the process smoother and faster.
What should I do if my order arrives damaged?
If an item arrives damaged, contact the support team immediately. Keep all packaging and take clear photos of the damaged goods before submitting a claim. This helps process replacements or refunds quickly.
Who covers the cost of returning an item?
Return costs are the customer's responsibility unless the item is faulty, damaged, or sent incorrectly. Refunds for shipping may be arranged if a replacement is issued for a verified fault.
How long do returns take to process?
Returns can take up to 10 working days to be reviewed and processed. Customers will be notified via email once refunds or replacements are confirmed and completed.
Are there any products that cannot be returned?
Used or washed textiles, such as bedding, towels, or door mats, cannot be returned. Candles and items with non-replaceable LED bulbs after use are also excluded from returns.
What should I do if an item develops a fault?
Faults should be reported within 7 working days of receipt or within 30 days if found later. Photos of the issue must be sent for assessment. If the product is confirmed faulty within six months, a repair, replacement, or refund will be arranged under the Consumer Rights Act 2015.