Can delivery be taken upstairs?
Yes, with the Room of Choice Delivery service, drivers can take items to any room within three floors. Deliveries above this level depend on the driver's judgment. This service must be selected and purchased at checkout.
What happens if delivery is missed?
If delivery is missed, contact customer service at 0333 0069 769. They will arrange a new delivery date that works for you. The team aims to ensure redelivery happens quickly and efficiently.
Is a delivery time slot provided?
Yes, a two-hour delivery window is confirmed by text and email the day before. Customers can also choose specific times, including before 10 a.m., late morning, afternoon, or evening.
Can the delivery day and time be chosen?
Yes, you can select your delivery date during checkout, up to six weeks in advance. You can also choose preferred time slots for added convenience. This flexibility helps in planning around busy schedules.
What are standard delivery hours?
Standard delivery occurs between 7 a.m. and 7 p.m., unless a premium time slot is purchased. Drivers work Monday to Friday, excluding public holidays. Delivery times are set to meet a range of customer needs.
Can orders be tracked after dispatch?
Yes, tracking details are sent once an order has been dispatched. The courier provides a link that lets you follow your delivery's progress until it arrives.
Is mattress disposal available?
Yes, a Mattress Disposal & Recycling service is offered at checkout. This service ensures old mattresses are responsibly removed and recycled, making space for your new one.
What happens if an item is out of stock?
If an item is unavailable, delivery may take a little longer. Each product page displays the expected restock date. Once available, customer service will contact you to set up a suitable delivery time.
How can an order be cancelled?
To cancel, contact customer service by phone or email. If the order has already been shipped, cancellation charges may apply. Acting quickly can help reduce possible costs.
What is the returns policy?
Returns are accepted within 14 working days of delivery for unused, unopened items. Returned goods must be in their original packaging and condition. The customer covers the cost of returning items unless the product is faulty.