How much does delivery cost?
Delivery to UK Mainland is free for orders over £99.99. Orders below this amount incur a £4.95 fee. This helps customers plan their purchases with clear expectations.
How long does delivery take?
Most products arrive within 1 to 3 working days. Some larger mattresses or two-person deliveries may take up to 7 working days. Delivery runs Monday to Friday between 8 am and 9 pm.
Which couriers are used?
DPD handles toppers and pillows, while DX manages mattress deliveries. Customers can track parcels using the courier links in their emails.
Is delivery guaranteed inside the home?
Delivery is only guaranteed to the front door. Carriers cannot assist with room placement or carrying items inside.
What if the mattress has not arrived?
If the delivery window passes, customers can contact customerservice@memoryfoamwarehouse.co.uk. The team will check the order status and provide guidance on what to do next.
Is there a cooling-off period?
Yes, customers have a 14-day cooling-off period starting from the order date. Items must remain unopened and undamaged. This allows shoppers to rethink their purchase without pressure.
Does Memory Foam Warehouse offer a trial period?
A 200-night trial is available on selected mattresses. Customers can request an exchange if they are not completely satisfied during this period. Products must still meet return conditions.
What is the 30-day returns policy?
Unopened items may be returned within 30 days of receipt. Customers pay for return shipping unless the product is faulty. Refunds are issued after inspection.
How do customers return a mattress?
Customers email customerservice@memoryfoamwarehouse.co.uk with their order details. A returns authorization number and instructions will be provided. The mattress must be securely wrapped to avoid damage during shipping.
What conditions apply to returns?
Returns must meet several conditions, including providing photos, using the mattress as intended, and submitting requests before the end of the 200-night trial. Refunds may take up to 14 days after the item is received. Faulty items are refunded without return shipping costs.