How can items be returned after purchase?
Items bought online must be sent back with the completed returns slip. You can also drop off returns in a store, following the same process as sending them by post.
What is the time limit for returning goods?
Unwanted items can be returned within 30 days of purchase or delivery. They must be unused, unworn, and in their original packaging.
Are return costs covered?
All postal return costs are paid by the sender. It’s best to use a tracked delivery service to make sure the parcel arrives safely.
How are refunds issued?
Refunds are processed using the original payment method, including vouchers. Customers get an email confirmation once the refund is completed.
How long does a refund take to process?
Refunds usually take up to 10 working days after the item has been received. Processing times can vary slightly depending on the payment provider.
What if the item arrives faulty or incorrect?
If a product is faulty or not what you ordered, contact sales@robinsonsshoes.com. Faulty items bought online also qualify for a refund of postage costs.
Can an item be exchanged for a different size?
You should place a new order online for a different size. This way, you get faster delivery instead of waiting for an exchange.
Are multi-buy discounts affected by returns?
If you return one item from a multi-buy offer, the refund will reflect the new price of the remaining items. Discounts will be recalculated.
Do complimentary items need to be returned?
Any free items received, like shoe trees or spare laces, must be returned unused. Refunds may not be processed if they are missing.
What are the delivery times?
UK orders usually arrive within one to three working days. International delivery takes between five and fourteen working days, depending on the destination.