Is there a withdrawal period after payment?
There is no withdrawal period for SamBoat services. These activities are leisure and rental services, which are not covered by the standard consumer withdrawal rule. Once payment is completed, the booking is confirmed.
What cancellation policies might apply to my booking?
Cancellation rules depend on the policy chosen by the boat owner. Options include Flexible, Zen, Moderate, Strict, and Personalised. Each policy offers different refund outcomes. It is strongly recommended to check the policy on the listing page.
What does the Flexible cancellation policy offer?
Under Flexible conditions, renters receive a refund minus SamBoat service fees. This applies until the day before the planned departure. It is a helpful option for those who want flexibility on short notice.
How does the Zen cancellation policy work?
Zen is the default policy on the platform. If you cancel five days or more before the rental starts, the owner receives 30% of the rental price. Cancelling within five days means the owner receives 100% of the rental amount.
What is included in the Moderate cancellation policy?
With Moderate terms, cancelling more than two weeks before the rental gives the owner 50% of the rental amount minus service fees. Cancelling within two weeks gives the owner the full rental income. This policy works well for travelers needing some planning time.
Does the Strict policy allow any refunds?
Strict conditions allow no refunds unless there is an official BMS weather warning for the entire rental period. In that case, the situation may qualify for a refund. Otherwise, the booking remains non-refundable.
How do I modify my reservation dates?
You can request reservation changes through your SamBoat account. Select the booking, choose “modify the reservation,” and submit the new date to the owner. The owner can either accept, refuse, or suggest another date.
Will shortening my rental qualify for reimbursement?
To shorten a rental, you must submit a cancellation request through the booking page. Without an official request, no refund will be issued. Refunds are only possible if the owner agrees to override the set policy.
Can several boats be prepaid at once?
You can prepay for multiple boats on the same date. Once one owner accepts, all other bookings for the same dates are automatically cancelled. If a request is refused or expires, the authorization is released and refunded.
What documents are required on the day of rental?
Renters must bring a valid passport or ID card. A boating license is necessary if the chosen boat requires one. A payment method may also be needed for deposits or on-site fees. It is helpful to ask the owner about accepted payments in advance.