To which countries is shipping offered?
Shipping is offered to the United Kingdom, the USA, and most countries in Europe. Shipping is available in the following countries: France, Germany, Italy, Spain, Switzerland, and other countries, listed during the checkout process.
How much does shipping cost in the UK?
Shipping is free for orders over £40 (in the UK). If an order is under £40 then there is an automatic delivery charge of £2.99 which will be included at checkout.
Are international shipping fees included in the price?
No, international shipping fees and customs are not factored into the price. You will be subject to customs duty and/or import tax when your order arrives.
How long does order processing take?
They typically process orders within 1 to 2 business days. Business days and delivery times will depend upon the chosen destination and shipping options selected at checkout.
When will my order arrive in the UK?
UK deliveries arrive within 3 to 5 business days after processing has occurred. Tracking details will be supplied for customer options to be able to follow the delivery.
How long does it take for items to be delivered internationally?
International delivery times may vary depending on the country and the product's specific location. You will be able to see an estimated delivery time at checkout but delays may occur as your item goes through the customs process.
What if my order has been delayed?
International order delays are common, however, they usually involve customs or the courier or shipping method you've selected. Link tracking has been provided for your convenience. If your order is delayed past the estimated transit time, please reach out to customer service.
How can I return a product?
To initiate a return, email cs@sentiaspirits.com with your order number and the reason for the return. All items must be in their original condition. Returns must occur within 14 days of delivery.
Can opened or unsealed products be returned?
Unsealed or opened products are not eligible for return. You must return unopened, undamaged items, with their original packaging, and proof of purchase.
Can a product be returned from any country?
Products can only be returned from the country they were originally purchased from. Refunds or exchanges will be made via the original payment method once the product is received, and any return consideration will be forwarded directly to your account.