What is the time limit for returning an order?
Items can be returned within 14 days from the delivery date. The products must stay unused, unwashed, and in their original packaging with labels attached. Returns that do not meet these conditions may be declined.
What are the conditions for an accepted return?
Products must be in perfect condition, unworn, unused, and unwashed. Labels and original packaging should remain intact. Any items that are damaged or show signs of use will not be accepted.
Are personalised items eligible for return?
Personalised products, such as flocked jerseys or customised gear, cannot be returned or exchanged. These items are final sale due to their unique nature.
How can I request a return online?
You can make return requests within 14 days through the return portal. Log in, find the right order, and follow the on-screen steps. Make sure all requested information is accurate before submitting.
What information is needed to process a return?
You need to provide your name, order number, and order date. You must select the reason for the return and confirm the products you want to return. You must also accept the terms and item conditions before submission.
Who pays for return shipping?
The buyer is responsible for return shipping costs. If a product is faulty or incorrect, customer service may issue a prepaid return label after approval.
What should I do if my item arrived damaged?
If you notice damage upon delivery, contact the support team within 4 working days. Provide clear photos of the item, the packaging, and the shipping label. Claims submitted after this period cannot be processed.
How long do I have to send back a return?
After your return request is approved, you must send items back within 15 days. Ensure products are securely packaged and correctly addressed to the return center.
How long does it take to receive a refund?
Refunds are issued within 14 days after the returned items are received or proof of postage is provided. The amount is credited to the original payment method used during purchase.
Can items be exchanged directly?
Direct exchanges are not available. To exchange for a new size or color, return the unwanted item for a refund, then place a new order for the replacement product.