What delivery methods are used by Wilder Botanics?
Wilder Botanics delivers UK orders through Royal Mail. For EU and US deliveries, they use DHL or FedEx. Delivery charges are automatically calculated at checkout after entering the shipping address.
How long does delivery take?
Delivery times with Wilder Botanics vary depending on location and order volume. During sales or busy periods, deliveries may take a little longer. Please note that Wilder Botanics does not deliver to P.O. Boxes or BFPO addresses. Customers can also enjoy extra savings on future orders by using Wilder Botanics discount codes, making natural wellness even more accessible.
How are delivery charges calculated?
Delivery fees appear automatically once you enter the address at checkout. This offers full transparency before you finish your purchase.
What should customers do if an item arrives damaged or incorrect?
If an item is defective, damaged, or incorrect, customers should contact Wilder Botanics right away. The issue will be reviewed, and they will arrange for a replacement or solution quickly.
What is the return policy?
Wilder Botanics accepts returns within fourteen days of receiving an item. The product must be unused, unworn, with tags, and in its original packaging. Proof of purchase is needed to process the return.
How can a return be initiated?
To start a return, customers should email shop@wilderbotanics.com. Once approved, a shipping label and detailed return instructions will be sent. Items sent back without authorization will not be accepted.
Which items are non-returnable?
Certain products cannot be returned. This includes perishable goods, personalised items, and beauty or personal care products. Hazardous materials, flammable liquids, and gases are also excluded from the return policy.
Are sale items and gift cards returnable?
No, sale items and gift cards cannot be returned. Customers should review product details carefully before buying discounted or promotional items.
How are refunds processed?
Refunds are issued once the returned item is received and inspected. Approved refunds are credited to the original payment method, although bank processing times may vary.
How can customers become Wilder Botanics stockists?
Those interested in becoming a stockist can email wholesale@wilderbotanics.com or visit the brand’s Faire page. The team will provide all necessary information about wholesale opportunities.