What is the return policy at Your Fitness Hub?
Customers have fourteen days from receiving their item to request a return. Items must be unused, in their original packaging, and include proof of purchase. If products have been built or used, return fees may apply. Always request returns via email before sending any item back.
How can customers start a return?
To begin a return, customers should contact sales@yourfitnesshub.co.uk for assistance. After the request is accepted, a return label and detailed instructions will be provided. Items sent without prior approval will not be accepted.
What condition must items be in for a return?
Returned products must be unworn or unused, with tags and original packaging intact. Items that show signs of assembly or wear may not qualify for a refund. It’s important to check for damage before assembling saunas or large equipment.
Are there any fees for returning used or assembled products?
Yes, products that have been built or used may have return fees. The amount depends on the type and condition of the product. It’s best to confirm these details by contacting sales@yourfitnesshub.co.uk before proceeding.
How are refunds processed?
Once a returned item is inspected and approved, refunds are issued to the original payment method within ten business days. Customers receive an email notification once the refund is processed. If more than fifteen business days pass without payment, customers should reach out via email.
Can customers exchange an item?
The quickest way to get a different item is to return the original first. Once the return is approved, customers can purchase the desired product.
What is the order confirmation process?
After placing an order, the card is pre-authorized but not charged right away. Once the product availability is confirmed, payment is processed, and the order is dispatched quickly. If the product is on backorder, the pre-authorisation is canceled, and the customer is informed.
How long does shipping take?
Orders in stock are typically dispatched within five working days. Tracking details are sent by email within twenty-four hours of dispatch. If tracking details are not received within six working days, customers can email sales@yourfitnesshub.co.uk for updates.
What should customers do if an item arrives damaged?
Customers should inspect deliveries upon arrival. If damage is visible, do not accept the delivery. Any damaged items should be photographed, and the images sent to sales@yourfitnesshub.co.uk to start an insurance claim.
What is the policy on order cancellations?
Orders cancelled after forty-eight hours may incur additional fees. If the order has already been dispatched, the customer is responsible for return costs. Refunds are only issued to the original payment method used at checkout.