Can UK customers pay using Klarna on Antler?
Yes, Klarna allows UK customers to split payments into three instalments. The first payment is due at checkout, with the next two scheduled for 30 and 60 days later. This payment option is interest-free, offering a flexible way to shop.
Can luggage be personalised with Antler?
Antler offers customisation options, including monogrammed initials on luggage, bag straps, and tags. Personalised items add a stylish touch and make thoughtful gifts for travel enthusiasts.
Does Antler offer a warranty on its products?
Antler provides a 10-year warranty on all hard and soft-sided luggage, covering manufacturing defects. Refunds are only available within the 28-day return period. Customers must register their warranty and provide proof of purchase to make a claim.
Is there free delivery on Antler orders?
Yes, Antler offers free standard UK delivery, completed within 3-5 working days. Next-day delivery is available for £6.95, and express delivery costs £3.95 with a 2-day delivery time.
What is Antler’s returns policy?
Returns are accepted within 28 days of delivery, provided items are in original condition with tags and accessories. Free returns can be initiated through the Antler returns portal. Note that customised orders are not eligible for returns.
How quickly does Antler deliver orders with standard shipping?
Standard delivery usually arrives within 3 to 5 working days. Once dispatched, customers get an email from DPD with a tracking code to monitor their parcel and change delivery times if needed.
How can customers track their Antler delivery?
A tracking code from DPD is sent via email once the order is shipped. This code provides live updates and allows customers to reschedule delivery.
What happens if no tracking code is received?
If a tracking code is not received, customers should email customer.service@antler.co.uk. Including the order number helps the service team provide quicker support.
Is it possible to cancel an Antler order?
Orders can be cancelled if they have not started processing. Customers should contact customer.service@antler.co.uk as soon as they can to request cancellation.
What should be done if the order is already processed?
If an order has already been processed, cancellation may not be possible. In that case, customers should wait for delivery and then follow the returns process for a refund.
Does Antler allow partial refunds or part payments?
No, partial refunds or part payments are not allowed. The best option is to return the unwanted product and place a new order.