Where can I find my order number?
Your 9-digit order number starts with 500 or 600. You can find it in the confirmation email. It’s also available in the ‘Order History’ section when you log into your account. This number helps you track and manage your delivery easily.
When will I receive a dispatch notification?
You’ll get a dispatch notification the evening before delivery. An email or SMS will confirm that your order has left the warehouse. Some couriers might also send a message with tracking updates or delivery options.
Can I track my order before the delivery date?
You can see tracking information the day before delivery. A tracking link will be sent by email once your order is on its way. You can also check the ‘Track My Order’ page for updates as your delivery date approaches.
Why isn’t my tracking link showing any information?
Tracking details appear on the day of delivery and afterward. If your link still shows no progress by that time, get in touch with the support team for help. This ensures your delivery details are verified quickly.
The courier says my order was delivered, but I can’t find it. What should I do?
"First, check the delivery address in your order confirmation email to make sure it’s correct. If it is accurate, contact the customer service team for more help. If an incorrect address was entered, the order cannot be re-delivered once dispatched.
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How are bouquets packaged for delivery?
Bouquets are shipped in branded cardboard boxes with elegant wrapping and ribbons. Each box includes hydration units to keep the flowers fresh during transport. The packaging ensures that your bouquet arrives in great condition, ready to impress.
What is letterbox flower packaging?
Letterbox flowers are designed for easy delivery straight through the door. The flowers are carefully arranged in a slim bespoke box and wrapped beautifully. Opening the box creates a delightful unboxing experience for the recipient.
How are standard-sized bouquets packaged?
Standard hand-tied bouquets come wrapped in branded cellophane and packed in a postal box. They reveal the flowers beautifully when opened. This thoughtful presentation adds excitement to the delivery.
How are large hand-tied bouquets presented?
Larger bouquets are elegantly wrapped in branded materials and sent in a sturdy box. These arrangements aim to impress when opened, focusing on visual impact and freshness. Each bouquet looks as stunning as it smells.
How should I care for my flowers once delivered?
To keep your flowers fresh, trim the stems and change the water every two days. Use the provided flower food and place them in a cool, shaded area. Following these simple care steps will help your bouquet stay vibrant longer.