How can I track my order?
Orders can be tracked using the link provided on the website. The order number will be in the dispatch email, and tracking is available only after dispatch. Deliveries usually take place between 8am and 9pm. In rare cases of delay, most orders arrive the next day.
Can my parcel be left in a safe place?
Many carriers offer options to leave parcels with a neighbour or in a safe place. These preferences can be set through the carrier’s app before delivery. This can help ensure the parcel arrives without delay.
Why is my parcel being returned to sender?
This happens if the carrier cannot deliver to the address provided. Reasons may include the recipient not being at home or limited property access. Once the parcel is returned, a refund will be issued. For future orders, consider adding delivery instructions or using click & collect services.
What should I do if an item is missing?
First, check the order confirmation to ensure the item was included. Also, check emails, including junk or spam, for any out-of-stock notifications. Some orders may arrive in separate parcels. If the delivery date has passed and the item has not arrived, contact the customer service team within 14 days.
Can I cancel my order after placing it?
Once an order is placed, it begins processing immediately. This means changes or cancellations are not possible. If an item is no longer wanted, it can be returned once received. A new order will need to be placed for any replacements.