What is the Butler Technik return policy?
Customers can request a refund within 30 days from the invoice date. Items must be returned in a re-saleable condition, and the original invoice number should be included. Refunds are processed quickly once the returned items are received and checked.
Are manufacturer warrantable items included in the return policy?
Manufacturer warrantable items are not part of the standard return policy. Customers should reach out to the support department or email sales@butlertechnik.com if an item fails under warranty conditions. Assistance will be provided according to the manufacturer’s warranty terms.
Who covers the cost of return shipping?
If the item is faulty or damaged, Butler Technik sends a return shipping label via email. If the return is due to a change of mind or an incorrect order, the customer pays for return shipping using a tracked and insured method.
Can orders be cancelled after purchase?
Orders can be cancelled within a 30-day cooling-off period, starting the day after the items are received. Customers must notify ButlerBus Technik Ltd by phone, email, or post to confirm the cancellation. Once orders are processed or shipped, they need to be returned for a refund.
What should customers do before returning an item?
Customers should first contact ButlerBus Technik Ltd to inform them about their intent to return. Upon approval, authorisation will be provided, and confirmation will be sent. Always include the invoice number and ensure that items are packaged safely for the return.
What happens if the wrong item is ordered?
If the incorrect item is ordered, the customer is responsible for the return shipping. Refunds are issued only after Butler Technik receives the returned items in a re-saleable condition. Delivery charges from the original order are not refundable.
Can Butler Technik arrange a return collection?
If arranging a return is difficult, Butler Technik can schedule a collection for the customer. The collection fee will be deducted from the final refund amount. This option helps simplify the return process for those who cannot ship independently.
How are refunds processed?
Refunds are issued within 30 days from the invoice date, once the returned items are checked. Customers are notified once the refund is processed. Refunds do not include any original delivery fees if the return is due to customer error or preference.
What delivery options are available?
Butler Technik offers free UK delivery with fast dispatch for all orders. Worldwide delivery options are also available for international customers. This ensures quick, reliable, and affordable shipping for every order.
How to ensure a smooth return or refund process?
To ensure quick processing, customers should include all relevant details, such as the invoice number and contact information. Items must be securely packaged and in re-saleable condition. Clear communication with Butler Technik support helps speed up the refund process.