What hearth options are available?
Customers can choose between solid black granite or white marble hearths. Black granite comes in six sizes, while white marble is available in four. Both materials offer durability and a stylish finish to enhance the fireplace design.
How can customers confirm flue compatibility before installation?
Direct Fire Places fireplaces work with both Class 1 and Class 2 flues. Those who are unsure about compatibility should confirm details before installation. The customer service team can assist by phone to help ensure the right choice. This prevents issues and ensures safe installation.
What is the average heat output of gas fires?
The average heat output is about 3.2kw, though it may vary based on the model and the size of the cast iron insert chosen. Customers should review product specifications online for exact information.
Do fireplaces include fitting instructions?
Fitting instructions are not included with the fireplaces. A professional installer is highly recommended for safety and proper setup. Only a registered Gas Safe Engineer should handle gas fire installations to follow safety regulations.
What additional items are needed for solid fuel use?
Once the insert, surround, hearth, and fire are installed, the fireplace setup is complete. For solid fuel use, an ash pan tray is necessary. It is not included but can be easily purchased at most DIY stores for a low price.
Can cast iron fireplaces be used with both solid fuel and gas?
Yes, all cast iron fireplaces work with both solid fuel and gas. For gas installation, a qualified Gas Safe Engineer must do the fitting. The process involves removing the grate, bolting the fire to the floor, and keeping the damper flap fixed open. Customers can check the Gallery Collection for options that are compatible with gas or electric.
What should customers do if an item arrives damaged?
Any damage must be reported within 24 hours of receiving the order. Prompt reporting allows for quick contact with the carrier or supplier. This ensures faster resolution and simpler replacement processing.
What is the return and refund policy?
A full refund can be arranged if needed. However, customers are responsible for return delivery costs. Measuring carefully before ordering helps avoid extra charges. Dimensions for each model are clearly listed online for reference.
How should fireplace tiles be secured?
Tiles fit neatly between two bars and must be fixed in place. Carlite Bonding, available at most builders' merchants, is recommended for securing tiles safely. This ensures a stable and long-lasting finish.
Are tiles sold separately?
Yes, tiles can be bought individually to customize the fireplace. A variety of patterns and colors are available to match different interiors. This lets customers achieve a more personalized and decorative look.