How can an order be placed online?
All listed products are available for purchase directly through the website. The checkout process is quick, allowing customers to complete their purchases without delays. Ordering online also helps keep prices low. The system is designed to make shopping easy.
What payment methods are accepted?
The store accepts major credit and debit cards, including standard options used across the UK. Prices shown already include all applicable taxes, including VAT. The name on a card statement will read DKN UK. Payments are processed only when items are in stock.
When is a card charged for an order?
A card is charged only when items are ready to ship. This prevents early payments for items that are not available. Customers enjoy clear and predictable billing without unnecessary waiting.
How long does delivery usually take?
Most smaller items arrive within two to three working days. Delivery can take longer if there are stock issues, but customers will be contacted in such cases. All orders are meant to arrive within 30 days. Customers will be informed if replacements or suggestions are necessary.
What delivery services may be used?
Different delivery methods are selected based on the product. Larger items over 50kg may need a two-person delivery service. A suitable delivery date is arranged before dispatch to ensure that items arrive safely and in good condition.
What happens if an item is out of stock?
If an ordered item is unavailable, the customer will receive an email or phone call. The communication will include guidance on alternatives or expected stock times. This helps avoid unnecessary delays.
How can a return be arranged?
To return an item, a Return Authorisation Number is needed from the client services team. Items must be returned in new condition with original packaging. The number and form ensure the return is processed correctly. Refunds are generally issued within the stated timeframe.
What is included in the 30-day money-back guarantee?
Customers can return items within 30 days if they change their mind. Goods must be unused and in original packaging. Certain products, such as underwear or installed machines, cannot be returned unless faulty. Refunds are processed once items are received and inspected.
What should be done if an item arrives faulty?
Faulty items or incorrect substitutes can be returned within 30 days. The client services team provides a Return Authorisation Number and guidance. A replacement, refund, or alternative will be offered after inspection. This ensures the issue is resolved fairly.
How are warranty concerns handled?
Products come with at least a one-year manufacturer guarantee unless stated otherwise. Items older than 30 days follow the manufacturer’s process. The client services team can explain how each warranty works. This support helps customers easily understand the next steps.