How can I find out when my item will be delivered?
For large items, use the ‘Delivery Look-up’ button on the product page. Enter your postcode to see available delivery dates for your area before placing an order.
Will I be given a delivery time?
For large deliveries, a sales representative will confirm the delivery day by phone. The evening before, you will receive an email with the driver’s contact details. You can contact the driver after 7:00 am for an estimated time.
What happens if I am not at home for delivery?
If no one is available, a card will be left with contact details for the depot. You can reschedule small items through the local depot. Large items will return to the warehouse and may incur a £30 redelivery charge.
What should I do if an item is out of stock?
If a product is unavailable, you will receive a notification with the option to cancel or wait. You can also contact the sales team for an estimated restock date.
What if I order multiple items and one is unavailable?
In-stock items can be sent right away, while the remaining items will be shipped later at no extra cost. Alternatively, you can choose to wait for a complete delivery when all products are restocked.
Can I have my order delivered to a different address?
Yes, you can send orders to a different address, such as a workplace or a relative’s home. A signature will be needed upon delivery for security.
Why have I not received an order confirmation email?
Confirmation emails are automatically sent to the email address provided. If you don’t receive one, it may be due to an incorrect email entry. Contact customer service for help and confirmation.
What happens if my item arrives damaged or faulty?
Contact customer service as soon as possible to report the issue. Arrangements can be made for a replacement or collection. Full details are on the Returns Policy page.
How can I change or update my delivery details after ordering?
Once processed, delivery details usually cannot be changed. However, contact customer service quickly, and they will let you know if changes are possible before dispatch.
Do I need to be home to sign for delivery?
Yes, someone must be available to sign for large item deliveries. This ensures safe receipt and helps avoid delays in case of missed deliveries.