What is the Doctor Blooms return policy?
Defective products can be returned within thirty days of purchase for a full refund. It is best if items are unopened and in their original packaging. Some postage charges may apply based on the reason for the return. Customers should fill out the online form to request an RMA number before sending items back.
How can customers request a product exchange?
Doctor Blooms allows exchanges within thirty days of purchase. Returned items must be unused and sent back in their original condition. Once received, the exchange will be shipped free of charge. This makes replacements straightforward and cost-effective for customers.
What are the delivery charges within Mainland England and Wales?
Orders over £60 qualify for free standard delivery. Orders under this amount incur a small delivery fee. Next-day delivery is also available for an additional charge. Parcels are shipped using a DHL tracked service, while small items are sent through Royal Mail.
How long does delivery take?
In-stock items usually arrive within one to two working days. Out-of-stock items may take two to four working days. DHL provides tracking information via email or text, so customers know exactly when their parcels will arrive.
What is the delivery cut-off time?
Orders placed before three in the afternoon from Monday to Friday are dispatched the same day. This helps ensure faster delivery and shorter waiting times for customers who order early in the day.
How can customers track their order?
Once an order has been dispatched, DHL sends tracking details by email or text message. Customers can use the provided tracking link to check the parcel’s journey in real time. For smaller packages, Royal Mail’s tracked service provides similar updates, ensuring every order can be monitored easily.
Can customers collect their orders directly?
Customers can arrange for free collection of their orders by contacting the Doctor Blooms team. A convenient date and time for pickup can be organised, ensuring flexibility and no extra delivery fees.
Does Doctor Blooms ship internationally?
Yes, Doctor Blooms ships worldwide. However, international customers must cover any customs and tax charges in their own country. Orders returned due to unpaid customs fees may incur a return charge.
What happens if an item is unavailable?
If an item is temporarily out of stock, Doctor Blooms contacts customers by phone or email to provide updates on expected delivery times. Payments are only taken when the order is shipped, and customers can cancel before that if they wish.
What vertical farming consultation services are available?
Doctor Blooms offers professional vertical farming consultation services backed by decades of experience in hydroponics. The brand helps supply and fit the latest horticultural technology for both home and commercial growers. Consultations support sustainable farming solutions in response to global food challenges and changing climates.