What do I need to place an order?
You’ll need a valid prescription issued within the last two years. If you don’t have one, get an eye test and request a printed copy.
How can I provide my prescription details?
Enter your prescription during checkout or email a copy. If unsure, leave it blank, and support can assist.
Can I order without using the website?
Yes, you can order by post or email. Send your details, and the team will help process it.
Do you ship internationally?
Yes, tracked international delivery costs £12.50 or is free for orders over £100. It takes 7–14 days.
How long does delivery take?
Tracked 48 takes about two working days, while Tracked 24 and Special Delivery arrive the next day.
How much does delivery cost?
Delivery is free on orders over £40. Tracked 24 costs £4.95, Tracked 48 is £5.95, and Special Delivery is £9.95.
Is online payment secure?
Yes, payments use strong 128-bit encryption. No details are stored, keeping transactions safe.
What if I’m unhappy with my glasses?
Report any issue within seven days and return within 30 days. You can exchange, correct, or request a refund.
How long does it take to receive my glasses?
Orders usually arrive within 5–7 working days. Complex lenses may take up to 14 days.
Why does my optician discourage buying online?
Opticians may prefer in-store sales due to higher prices. Online glasses are made with the same care and quality checks.