What if my product is faulty?
If the issue develops within 30 days of your purchase, take the faulty product back to your retailer along with your sales receipt. After 30 days, please call 01646 404400 to initiate a warranty claim or repair. Only products purchased from JCB Tools authorised dealers are covered by warranty.
How can I get a copy of my product manual?
Instruction manuals are available to download directly from the product page of the JCB Tools website. If extra help is needed, call the customer service team on 01646 404400 to assist you further.
How do I register my product for the 3-year warranty?
Warrany registration must be done online within 30 days of your purchase at www.jcb-tools.co.uk. You will need your original sales receipt, model number and serial number to complete warranty registration. A warranty certificate will be emailed to you, once you have completed the warranty registration process online.
Are all JCB Tools products covered by a warranty?
Most products are covered, however, some items may be excluded from warranty, including consumables, accessories and parts which are subject to normal wear. Tool cases and storage products are also excluded from being covered by warranty.
How long is the warranty for petrol-powered JCB machines?
Most portable power products include a 3-year warranty, while air compressors, welders, and hot pressure washers have a 2-year warranty. Inverter and open-frame petrol generators are covered for up to 3 years or 1,000 hours of use.
What is included in the JCB Tools warranty terms?
JCB Tools warranties its power and outdoor tools against defect in material and workmanship. Warranty coverage applies to parts, labour, and carriage for a residential user. Commercial use has a shorter warranty period. Each tool must be serviced according to the manufacturer's guidelines.
What should I do if my product develops a fault during warranty?
The aftersales team will talk through basic checks to see if it can be diagnosed through a simple process. If the fault cannot be diagnosed, the dealer will arrange collection of the tool, upon receipt, the dealer will inspect it and arrange repair. Warranty faults within the repair process will be repaired or replaced accordingly and at no cost.
Who is the best point of contact regarding product or warranty?
To receive help, please call the customer support team at 01646 404400 or email service@jcb-tools.co.uk . The service department would welcome the opportunity to deal with questions regarding product faults, warranty and returns.
Can I use my battery with all JCB power tools?
Yes, the one battery platform is suitable for all JCB Power Tool generation 3 products. Users can check the compatibility of the battery with different power tools by referring to the current guide on the website.
What is the returns and cancellation policy?
Unused goods can be returned within 30 days if in saleable condition. Returns for items under 70kg incur a 5% handling fee, while heavier items require full courier charges. Used products may be accepted after inspection but may be subject to deductions.