Which couriers are used for delivery?
Most orders are delivered by Yodel, Furdeco, or The Pallet Network. The choice of courier depends on the item's size and type.
Do any deliveries need a signature?
Some couriers may require a signature upon delivery. This depends on the carrier handling your order.
Why was part of my order sent separately?
Some items may come directly from the manufacturer or from different locations. If that happens, the remaining items usually follow soon after.
What should I do if my parcel arrives damaged?
If something arrives damaged, email the team within 30 days and include clear photos of the item and its packaging. A team member will explain the next steps.
My order hasn’t arrived yet. What should I check first?
Check your tracking link if the order was sent by courier. If it was sent by Royal Mail, please allow extra time before reporting.
How long do I have to return an unwanted item?
Unwanted items can be returned within 30 days as long as they are unused and in their original packaging.
Do I need to pay to return an item I no longer want?
Yes, customers are responsible for the shipping cost of returning unwanted items. Collection options may be available for certain parcel sizes.
What should I do if the item is faulty?
Email them with details of the fault after checking the product manual. You may be asked to provide photos for assessment.
When will my refund appear on my account?
After the refund is processed, it may take up to five working days to show on your bank statement.
How are faulty items over 3kg returned?
If the item weighs more than 3kg, they will provide instructions on how to return it.