How long does Lights.co.uk take to process returns?
Returns are processed within 3-5 working days after the item passes the quality check. Refunds are then issued using the original payment method.
Can I modify or cancel my Lights.co.uk order?
Changes or cancellations can be requested via the contact form before dispatch. If shipped, items can be returned through the returns portal after delivery.
Does Lights.co.uk offer express shipping?
Yes, express shipping is available for an additional fee. Delivery options and costs are displayed at checkout based on your selected items.
Does A warranty cover lights.co.uk products?
Most items come with a manufacturer’s warranty, ensuring quality and durability. Specific warranty details are provided on the product page.
Can I return items to Lights.co.uk?
Returns are accepted within 60 days of delivery if items are in their original condition. Refunds are processed once the returned items pass a quality check.
Do they guarantee their products?
Yes, many items come with a manufacturer guarantee.
How much does delivery cost?
Delivery costs vary based on what you order. You can check delivery costs on their website.
How do I track my order?
After you place an order, you can use the “Track delivery status” link on the site to see where your parcel is.
Do they have smart lights or connected lighting?
Yes, smart lighting is part of the stock. You can browse LED smart lights and smart home lighting.
What are their customer service hours?
The customer service team is available Monday to Friday, from 8am to 6pm.