Can I pay for my order in instalments?
Yes, Laybuy allows you to split the cost into interest-free monthly instalments. Simply select Laybuy at checkout to set up your plan.
Are my online transactions secure?
All payments made on Low Cost Glasses are protected by secure systems.
Can I use Apple Pay for purchases?
Apple Pay is supported, making it easy to complete your order using compatible devices.
Does Low Cost Glasses offer alternative payment options?
Alongside traditional card payments, Laybuy provides a flexible, interest-free instalment plan for added convenience.
What happens if the glasses are faulty after delivery?
Faulty items can be returned or exchanged within 30 working days after delivery. The issue must be reported within this timeframe to qualify. Items should be returned in original condition with suitable packaging. Once assessed, a replacement or refund may be offered depending on availability. Faults caused by accidents or improper care are not covered.
Can prescription glasses be returned for vision issues?
Prescription glasses are made to individual requirements and usually cannot be returned for vision concerns. If lenses are not faulty or damaged, returns are not accepted. Accurate prescription details are essential at the time of ordering. Incorrect information provided during purchase may result in no full refund.
Is there a way to check frame styles before ordering?
A virtual try-on tool allows frames to be viewed before purchase. This feature helps shoppers see how styles look without commitment. Trying multiple frames reduces the chance of choosing unsuitable designs. As prescription glasses are custom-made, refunds or exchanges are limited once production begins.
Are refunds available for bespoke eyewear orders?
Refunds follow specific conditions due to the custom nature of eyewear. Lens and delivery costs are usually deducted from refunded amounts. In some cases, loyalty points may be credited instead of cash. Refund processing times can vary depending on payment method and assessment outcome.
How long does the product guarantee last?
A 30-day product guarantee covers faulty materials or workmanship. Faults must be reported within this period to qualify for support. Replacement items may be offered where suitable. Damage caused by misuse, fit issues, or prescription errors are not included under this guarantee.
Can an order be cancelled after purchase?
Order cancellations are accepted within 30 minutes of placement. Full payment and delivery charges are refunded if cancelled in time. After this window, cancellation may not be possible due to production starting. Refund timing may vary slightly depending on payment processing.