What is the Hallmark Claims Service website?
Mappin & Webb has launched a new Hallmark Claims Service website for customers using Settlement E-Cards. The site lets users shop easily and redeem their settlement value directly online. Customers can click the provided link to access the platform and start shopping with ease.
How can customers find the nearest Mappin & Webb boutique?
The easiest way to locate a boutique is through the Mappin & Webb Boutique Locator. It provides information such as the address, phone number, email, and opening hours. Customers can use this tool to find nearby stores and contact them directly for help.
Does Mappin & Webb offer free express delivery?
Yes, free express delivery is available seven days a week, including Sundays. Orders placed before 9 PM are usually delivered the next day between 8 AM and 6 PM. Availability is shown at checkout, so customers know which items qualify for next-day delivery.
How long does delivery take?
Most in-stock items are shipped for next-day delivery, depending on when the order is placed. During busy times like Black Friday or Christmas, slight delays may happen. Delivery estimates are displayed on each product page for clarity.
Are there any delays during holidays or peak periods?
Yes, delivery may be delayed by one or two days during Christmas, Easter, or other bank holidays. These small delays come from partner courier schedules and higher seasonal demand. Customers are advised to order early during peak times.
What is Mappin & Webb’s cancellation policy?
Customers can cancel purchases within 14 days from the day after delivery. After cancellation, they have another 14 days to return the item. Refunds are given once the returned product is received in its original condition.
What happens if an item becomes faulty after delivery?
If a product has a fault within 30 days, customers can request a refund. After 30 days but within six months, they can choose between a repair or replacement. If neither option is possible, a full refund will be provided.
How can customers check if a product is available locally?
Customers can use the Local Stock Checker on product pages to see local availability. This tool helps find in-stock items before visiting a boutique, saving time and ensuring convenience.
How can customers contact Mappin & Webb for support?
Customers can visit the Contact Us page for various support options. The page includes email addresses, phone numbers, and information for reaching the client support team. For local help, contacting a nearby boutique directly is often the quickest choice.
Can customers get extra savings on purchases?
Yes, shoppers can get additional discounts by applying Mappin & Webb Voucher Codes at checkout. These codes help lower the total cost while still enjoying the brand’s premium service and express delivery options.