How can I check my order status?
Your order details are in the “My Account” section. The orders page shows recent purchases and tracking links. Tracking updates show your parcel’s current location. If nothing appears after a reasonable wait, you may need to escalate the issue by email.
How long will delivery take?
Delivery time depends on the method you choose and the destination. Local deliveries usually arrive faster than overseas shipments. Each product listing includes estimated delivery times. You can typically track your order through the selected courier.
How do I update my delivery address?
Log in and go to the account settings section. The address area allows you to make edits or add new addresses. Always check the details before completing each order to avoid delivery issues.
What should I do if my parcel is delayed?
Most parcels arrive within the stated timeframe. Delays can happen, so patience is important. Standard advice is to wait 14 days in the UK, 21 days in Europe, and 30 days elsewhere before reporting a missing parcel.
Are international buyers charged extra fees?
Import duties or taxes may apply once the parcel reaches your country. These charges are the buyer’s responsibility. Customs policies vary, so checking with local authorities may be helpful. International delivery times differ by courier and destination.
What are the usual shipping timelines?
Royal Mail is usually used for domestic orders, arriving in one to three working days. European parcels often take three to eight days. International deliveries generally require eight to fifteen days. Faster options, like UPS Express, are available for an extra fee.
What happens if tracking stops updating?
Tracking may stop for several reasons, including delays from the courier. If updates do not show for a long time, it’s best to contact customer care by email. Options may include resending items or guidance on reaching out to local couriers.
Do you offer garment alterations?
Alteration services are not provided. Customers may seek help from a trusted local tailor if adjustments are needed.
How often are items restocked?
Popular items are usually restocked monthly. Seasonal items might return after several months, though some designs may not come back. Subscribing to newsletters helps customers receive updates on restocks.
What is the quality expectation for clothing?
Items are made using digital printing methods, and occasional faults can happen. Refunds or exchanges are available for faulty goods. Consistent issues may lead the production team to review processes to prevent future problems.