How can I check my order status?
To view your order status, log into your account and click “Order History”. This section shows all recent orders and their current progress.
When will my card be charged?
Your credit card is usually charged within 24 hours of placing the order. This ensures the payment is processed before the item is prepared for dispatch.
Do purchases come with a money-back guarantee?
Most items include a 30-day money-back guarantee. If you are unhappy with your purchase, you can return it within 30 days of delivery for a refund or exchange.
Which products have different warranty periods?
Certain items, such as power banks or cables, include an 18-month warranty. Some products, like batteries or chargers, may offer warranty coverage of up to 24 months.
How do I start a return request?
To begin a return, contact customer support to request a Return Merchandise Authorization (RMA) number. Once you receive it, follow the provided instructions to complete the return.
How can I contact customer support?
You can reach customer support through email, phone, or live chat. Each method offers help with returns, orders, or questions about products.
What information is needed for a warranty claim?
To make a claim, provide proof of purchase, details of the issue, and photos or videos showing the problem. Customer support will then explain the next steps.
Is a replacement available for defective items?
Yes, defective products covered by warranty may qualify for a replacement. The support team will guide you once they verify the issue.
Can I return an item after the 30-day period?
Returns after 30 days are generally not accepted under the money-back guarantee. However, warranty claims may still apply if the product is faulty and within its coverage period.
Do all items qualify for refunds or exchanges?
Most items qualify if returned within the allowed time frame and in acceptable condition. Specific product categories may have different rules, so customer support can confirm eligibility.