How can an unpaid order be cancelled?
Unpaid orders can be cancelled under the Awaiting Payment section in My Orders. Simply select the order and click the Cancel Order button. This option is available for orders that have not been paid.
What does processing time mean?
Processing time refers to how long the seller needs to prepare the order. Different products may require varying preparation times depending on type and quantity. This period is shown on the product page or during checkout.
When will the seller ship the order?
Sellers usually ship orders before the estimated dispatch date shown on the order page. Additional preparation time may apply depending on the items selected. Shipping details can be confirmed with the seller via the message option.
What happens after a refund is approved?
Once a refund is approved, processing typically takes 1-2 business days. The refund will then return to the original payment method. Times may vary depending on the bank or service used.
Can a refund be returned directly to the seller?
Refunds can be discussed directly with the seller if preferred. Options may include sending funds back or placing a new order. Communication with the seller helps find the most suitable solution.
How can I track my delivery?
Use the tracking number on 17Track; some methods take 7–10 days to appear.
When will I receive my refund?
Refunds usually take 7–15 business days to appear after system processing.
What happens if I open a dispute?
If no agreement is reached, the case escalates to the DHgate Resolution Team after a set timeframe.
Can I cancel after the seller starts processing?
Yes, but only within two hours of processing. After that, seller agreement is required.
How do I confirm receipt of my order?
Click “Order Has Been Received” in “My DHgate” once your item arrives safely.