Where are Niche Jewellery orders shipped from?
All orders ship from the Leigh-on-Sea store in the UK. Each item is carefully checked and hand-packed before shipping. This method helps keep quality and presentation high. Orders are prepared from Monday to Friday, excluding bank holidays.
Which delivery companies are used?
Royal Mail is the main delivery partner for most orders. During busy times or service interruptions, other couriers like DPD or Evri may be used. This helps ensure deliveries happen without unnecessary delays. Tracking details are always provided once an order is dispatched.
Is free UK delivery available?
Free standard delivery is available for UK orders over £49, while orders below this amount incur a £3.95 charge. This applies to both the UK mainland and the Channel Islands, and Niche Jewellery promo codes can be used to help manage overall costs. International delivery is also available for an additional fee.
How long does standard delivery take?
Standard UK delivery usually goes out within 1 to 2 working days. Delivery companies aim to deliver within 2 to 4 working days after dispatch. The total estimated delivery time is 3 to 5 working days. Sundays and bank holidays are not included.
What does express delivery include?
Express delivery costs £6.95 and is available only within the UK. Orders are sent via Royal Mail Special Delivery or DPD Express. A signature is required upon delivery. Orders placed before 2 PM on weekdays receive priority.
Can express delivery be tracked?
Yes, express delivery includes full tracking. A reference number is included in the dispatch confirmation email. Tracking can be followed directly on the courier’s website. Updates continue until the delivery is complete.
Can items be returned or exchanged?
Returns and exchanges are accepted within 30 days of purchase. Items must be unworn, undamaged, and in their original packaging. Exchanges depend on item availability. Instructions should be noted on the invoice.
How are refunds processed?
Refunds are issued once returned items are received and checked. Only the price of the item is refunded. Original delivery charges are not refundable. Refund processing starts after the return reaches Niche Jewellery.
Who pays for return postage?
Customers pay for return postage unless the item was sent incorrectly. Using Royal Mail's "signed for" service is recommended. Postage refunds are limited to this service level. Next Day return services are not refunded.
Does the returns policy apply in-store?
The returns policy only applies to purchases made online. In-store purchases follow different terms. Statutory rights remain unaffected. Customers should keep proof of purchase for reference.