How can I track my order?
To track your order, use the order number and email address from checkout. You'll find these details in the confirmation email. After entering them on the Track My Order page, you'll see live updates on delivery progress.
What if my order hasn’t arrived yet?
If the delivery window has passed, check the product page to confirm availability. The item might be on pre-order or out of stock. If the item is available but still not delivered, reach out to customer service for assistance.
Why did I only receive part of my order?
Sometimes, items are sent separately if one is on pre-order or not available. If the missing product shows as in stock, it may be a packing error. Contact customer support with your order number so they can investigate.
Can I change my delivery address after ordering?
You can request an address change within one hour of placing your order. For orders made between 2 PM and 3 PM, changes are not guaranteed because dispatch preparation starts quickly.
Can I cancel or amend my order?
You can usually cancel or amend your order within an hour if it's before 2 PM. Once the parcel is with the courier, you cannot make changes. Weekend orders may take longer to process.
I didn’t receive a confirmation email. What should I do?
Confirmation emails can take up to an hour to arrive. If you don’t see it, check your spam or junk folder. If it still hasn’t arrived, email customer service for a manual copy.
How can I cancel my order completely?
If you no longer need the order, contact customer service before 1 PM to cancel it. After 3 PM, dispatch usually starts, so cancellations may not be possible. Always email the team as soon as you can.
What should I do if I received a faulty or incorrect item?
If you receive a faulty or incorrect product, email customer service with your name, order number, product details, and a photo of the issue. They will review the information and decide on the best solution.
What if an item is missing or damaged?
If an item is missing or damaged, contact the team within 14 days of delivery. Include your order number, product name, photos, and a description of the problem. They may offer a refund or replacement after reviewing.
How can I return my order and what does it cost?
UK returns using the pre-paid portal cost £5.25. Log in with your order number and select your return option. Repack the products, include your details, and keep proof of postage until you get confirmation of receipt.