Are smaller products available for travelling?
The website includes a dedicated Travel Sizes category. Customers can browse smaller haircare options when preparing for holidays or short breaks.
Can shoppers browse products by hair concern?
Customers can browse categories for dryness, frizz, fine hair and sensitive scalps. These sections group relevant products for easier comparison.
Can extra products be added after ordering?
Additional products cannot be added to an existing order. Customers need to place a separate purchase for any extra items.
Is it possible to correct a delivery address?
Customers should contact customer service immediately about address errors. Changes may be impossible once the order has been packed.
Can one order be sent to several addresses?
Each order can have only one delivery address. Customers sending products to different locations must place separate orders for each destination.
Does the website offer international delivery?
International delivery is available to selected countries and regions. Customers should check destination availability, shipping charges and product restrictions before ordering.
Are any products restricted for certain delivery destinations?
Selected dry shampoos have shipping restrictions for international and certain domestic destinations. Customers should check the restricted products list before purchasing.
Who covers the postage for an unwanted return?
Customers are responsible for postage when returning unwanted products. Original shipping charges are also non-refundable under the published returns policy.
When are refunds issued for approved standard returns?
Refunds are issued within ten working days of receiving the return. Payment goes to the original method, with confirmation sent by email.
Can subscribers pause or change their repeat deliveries?
Subscribers can pause, skip or cancel deliveries through their account. The subscription settings also allow changes to the next delivery date.