How much does standard delivery cost?
Standard delivery costs £4.95 and becomes free for orders over £50, offering better value on larger purchases. Most parcels are dispatched within two to three working days, and shoppers may also find Photo Frames & Art promo codes available during checkout. Delivery times can be slightly longer around Bank Holidays due to courier schedules.
How long does standard delivery take?
Standard delivery usually takes a few working days after dispatch. Delays might happen during busy times, but most items arrive reliably once they are sent. Tracking may be available depending on the service chosen.
Is express delivery available?
Express delivery is not available right now. When it is active, it dispatches the next working day, excluding weekends and Bank Holidays. Print orders are never eligible for express delivery and have their own delivery timeframe.
How long do print orders take to arrive?
Prints usually arrive within four to seven business days. This timeframe starts after the order is processed and dispatched. Delivery schedules may vary slightly based on courier workload.
Do you offer international shipping?
International shipping is not available at this time. Orders can only be delivered within the specified UK regions. Customers outside the UK cannot currently place delivery orders.
Can I return an item if I change my mind?
Items can be returned within fourteen days of delivery. Returns must include the original invoice or a note with the name, order number, and reason for the return. Goods should be sent back in their original packaging to avoid damage during transit.
Where should returns be sent?
Returns should be sent to the address listed in the returns policy. Sending items securely helps make sure they arrive safely. It is strongly recommended to keep proof of posting for customer reassurance.
Who covers the cost of returning an item?
Customers are responsible for the return postage. Using a tracked service is recommended to avoid losing parcels. Refunds may be denied if the item arrives damaged due to poor packaging.
How long do refunds take to process?
Refunds are issued within fourteen working days after the item arrives. The money is returned to the original payment method. Processing times may vary based on the customer’s bank.
What should I do if my item is faulty or damaged?
Customers should email the support team right away with clear photos of the issue. If multiple frames are affected, one image should include all damaged items together. The service team will guide the customer on the next steps to resolve the problem.