How long does standard delivery take?
Standard delivery usually takes 2 to 3 working days from Monday to Friday. Orders are delivered by trusted couriers like DPD or FedEx. Customers get an email confirmation once their order leaves the warehouse.
Is free delivery available on all orders?
Free delivery is available on most orders over £50, but there are exceptions for some large or heavy items. Delivery typically happens within 2 to 3 working days. Customers will be notified by email when the shipment is on its way, and they can make their photography purchases even more affordable by applying Wex Photo Video couponccodes before checkout.
What is the next-day delivery option?
Free next-day delivery is available on most orders exceeding £500 from Monday to Friday. Some larger products may not qualify. Customers receive a dispatch confirmation when the order leaves the warehouse.
Which couriers handle deliveries?
Deliveries are managed by reliable courier services like DPD and FedEx. This ensures prompt and safe shipping of all eligible items.
What happens if my order contains multiple items?
If you buy several products, items may be shipped from different warehouses or stores. This could lead to separate deliveries arriving at different times. It helps ensure that available items are shipped quickly.
How do I return an unwanted item?
To return an unwanted item within 30 days, contact customer service through the online form. Select “Return an unwanted item (within 30 days)” and include your order details and the reason for the return. You'll get instructions by email.
Are there fees for returns?
If you use your own insured courier, there is no additional fee. However, Wex Photo Video can arrange a returns label or collection service for a £15 fee.
What if the item is faulty or incorrect?
Faulty or incorrect items follow the same 30-day policy. Once confirmed, customers can choose a replacement, refund, or credit as preferred.
Can I get exclusive offers or event updates?
Yes, subscribing to the Wex Photo Video newsletter gives you exclusive discounts, event invitations, and expert news.
What are the delivery hours for standard shipping?
Deliveries usually happen between 8 am and 6 pm from Monday to Friday. Some couriers may deliver slightly earlier or later depending on the location.