How long does delivery usually take?
Delivery times vary based on the product and chosen method. Personalised gifts typically take a few working days to make. Standard UK delivery usually takes around three to five working days. Faster options are available for urgent orders, including next-day services. Tracking details are provided once the parcel is shipped.
Can personalised designs be previewed before ordering?
Yes, you can view designs before completing your order. The online editor lets you easily adjust photos, text, and layouts. Each change appears instantly so you can see the final look clearly. This helps customers feel confident before buying a photo book, canvas, or other items.
Can an order be changed or cancelled?
You can make changes if you act quickly after placing the order. Once an item goes into production, changes might no longer be possible due to personalisation. Contacting support early increases the chance of your requests being accepted. Prompt action is suggested for the best results.
Are gift messages available for personalised items?
You can add gift messages directly during the creation process. This makes each item feel more personal for birthdays, celebrations, and other occasions. Custom text works well with photo books, mugs, and printed gifts. You can find helpful ideas for messages on the brand’s blog.
What materials are used for printed books and canvases?
Photo books are made from thick, high-quality paper with lay-flat binding. Canvases are made from strong cotton material stretched over wooden frames. Printing is done with fade-resistant inks meant to last. Each item is produced carefully to keep memories bright for years.
Is there a guarantee on personalised gifts?
A satisfaction promise covers every custom item. If something arrives damaged or has a printing error, a replacement or refund is offered. Standard returns are not allowed for personalised items unless there is a confirmed issue. This policy helps ensure a more confident shopping experience.
Do photo gifts ship internationally?
International delivery is available to many places, including Europe, the US, and several other regions. Delivery time varies based on the location, usually taking several working days. Shipping costs appear at checkout once you select a destination. This helps customers plan ahead clearly.
What personalised gifts can be created on the site?
Customers can design photo books, calendars, canvases, cushions, mugs, and other custom items. Each product can be personalised with photos, layouts, and text. These options are great for birthdays, weddings, home decor, and everyday gifts. The editor makes the whole process simple and enjoyable.
Can items be returned if they are unsatisfactory?
Returns are allowed if there is a clear issue with the finished item. Refunds or reprints will be considered after reviewing your concern. You must make the request within the allowed timeframe. The brand aims to resolve genuine problems fairly and quickly.
What should be done if an order arrives damaged?
Damaged or faulty items are treated as a priority. You may receive a prepaid label, a replacement, or a refund depending on the situation. Proof such as photos might be requested to evaluate the issue. No extra cost applies when the fault is confirmed.