Can customers choose a specific delivery date?
Customers cannot select a specific delivery date at checkout. Delivery timing depends on the customer’s location and courier schedules. Once the parcel is dispatched, tracking details are shared to help customers follow the progress of their order easily.
What are the delivery charges for UK orders?
Standard UK delivery costs £3.99 and usually arrives within 2 to 3 working days. Next Working Day delivery costs £5.99, with an 11 pm cut-off time. Delivery times may vary slightly by region.
Is a next-day delivery option available?
Yes, a next-day delivery option is available for £5.99. Orders placed before 11 pm qualify for this service. It’s ideal for shoppers needing items quickly.
Can an order be cancelled after being placed?
An order can only be cancelled before it is shipped. Once it is dispatched, cancellation is no longer possible. Customers can reach support through the provided link for cancellation requests.
Are gift cards available for purchase?
Gift cards are not currently offered. Shoppers interested in gifting can check back for future updates. More options may be introduced later.
Does Public Desire offer exchanges?
Exchanges are not available. Customers must return unwanted items and place a new order for replacements. Refunds are processed after the returned items reach the warehouse.
How long does return processing take?
Returns typically take up to five business days to process after they arrive at the warehouse. A confirmation email is sent once the refund begins. Processing times may vary slightly during peak seasons.
How long do customers have to return items?
Items can be returned within 28 days from the delivery date. Returned goods must be unworn and packaged in the original box. This ensures quick processing.
What condition must returned items be in?
Items should be unused, clean, and in their original packaging. Damaged or worn items may be refused. Keeping items in good condition helps speed up refunds.
How can customers get help with returns?
Customer support can assist with return steps or concerns. Shoppers are encouraged to reach out if they require guidance. The team responds with helpful directions.