What is the refund policy?
A 30-day money-back guarantee starts from the date you receive your order. Used items are refunded minus a £9.95 fee for each item, while unused and unopened products get a full refund. The Ultimate Christmas Vegan Beauty Box cannot be returned.
How can I request a refund?
Send an email to hello@rawbeautylab.com with your order confirmation. If needed, include the product batch number and the reason for the return. We will provide a returns address, and the customer must cover postage costs. Refunds are processed within 14 days after approval.
How are orders shipped within the UK?
Standard and Express UK orders are shipped using Royal Mail. Standard delivery usually takes 3 to 5 business days, while Express delivery arrives within 48 hours after dispatch.
Do you ship internationally?
Yes, they ship international orders through DHL to Europe, Asia, the United States, Australia, and New Zealand. Delivery generally takes 5 to 12 business days, though delays of up to four weeks can happen.
Are customs or import taxes included in the order price?
For deliveries outside the UK, customs or import charges may apply. The customer is responsible for these fees, as they are not covered by the retailer. For questions, contact hello@rawbeautylab.com.
Who pays for return postage?
The customer is responsible for return postage. Once the return is checked and approved, the refund goes back to the original payment method.
Is shipping free on all orders?
Yes, standard UK delivery is free on all orders with no minimum spend.
Which courier delivers the orders?
UK orders are delivered by Royal Mail. International deliveries are handled by DHL.
Do they ship outside the UK?
Yes, they ship to Europe, Asia, the US, Australia, and New Zealand. Subscriptions are currently only available in the UK and Ireland.
What if my order arrives damaged?
Contact the support team within a few days at hello@rawbeautylab.com with photos and your order details so we can arrange assistance.