How do I remove an item from my basket?
You can remove an item by opening the basket page and clicking the small bin icon next to it. The page refreshes after the item is deleted, and it disappears right away. You can add it again later if needed.
How do I book my days out experience?
Choose a date and time from the calendar. Some dates may need an upgrade. Select any options before finalizing the booking. You will receive a confirmation email with your ticket link. Bring the ticket on the day of your experience.
Can I change my booking date later?
Once you book a date with a partner, it becomes fixed. Changes are only possible if the partner allows it. Many partners restrict changes, especially during busy times. Check their terms before securing a time.
How do I place an order without a UK postcode?
You can order e-vouchers without a UK postcode. At checkout, choose "Enter address manually." Then select the correct country for payment details. International delivery is not available, but email vouchers work worldwide.
What delivery options are available?
Electronic vouchers are sent by email automatically after purchase. Postal options may also show up during checkout. Each method includes simple instructions. Delivery timing depends on the option you choose.
Can I choose a start date for my voucher?
Voucher validity begins on the date you place the order. Post-dated vouchers are not available, so plan your purchases accordingly. Many vouchers last several months, giving you plenty of time to enjoy them.
Do I need to pre-book an experience?
Most experiences require pre-booking. Use the voucher reference to check requirements online. The system explains what is needed for each activity. Booking early helps avoid disappointment, as weather-sensitive activities may have fewer dates.
How do I check availability before buying?
Each partner holds availability for their experiences. Provide the product code, preferred date, and location to request details. Availability cannot be reserved. Booking soon after purchase gives you the best chance of securing a date.
How do I send an e-voucher to someone else?
Choose the option to send the e-voucher directly to another inbox. It will arrive instantly after payment, making it great for last-minute gifts. You can add a message during checkout.
What should I bring on the day of my experience?
Bring the ticket you received after booking. Both printed and digital formats are usually accepted. Check the confirmation email for any additional requirements. Arrive a bit early to avoid delays.
