What are the delivery charges for home delivery?
Postage and packing are free for orders over £30 to a UK address. Orders under £30 have a £4.95 charge. Deliveries usually arrive within 2 to 3 working days. Overseas delivery times vary based on location.
How long will it take for my order to arrive?
UK orders typically arrive within 2 to 3 working days. Overseas orders may take longer depending on the destination. Bulk deliveries might also need extra time.
Can bulk orders be delivered to home addresses?
No, bulk orders of more than 15 book packs or individual titles can only be sent to school addresses. This helps ensure larger deliveries are handled securely and efficiently.
Are there any extra charges for overseas deliveries?
Yes, overseas orders might be subject to additional duties and taxes not included in the postage charge. These fees depend on local customs rules and are the responsibility of the recipient.
How does Book Club order delivery work?
Book Club orders can be delivered to your child's school for free. All books arrive together and are distributed in class. The Book Club Organizer will let you know when the books are ready to collect.
Can schools receive free delivery on orders?
Yes, schools in the UK get free delivery on orders over £30. Orders below this amount come with a £4.95 postage fee. Delivery usually takes 2 to 3 working days.
How can I pay for my order?
You can pay using a debit or credit card. School customers can also request an invoice sent directly to their school address for convenience.
How can a Scholastic Resource Bank subscription be paid for?
Subscriptions can be paid by Direct Debit, credit or debit card, or invoice. Payments are billed annually or in smaller instalments, depending on the option chosen.
What should I do if my items arrive damaged or incorrect?
If any items arrive damaged or wrong, email enquiries@scholastic.co.uk or call 0800 212 281 (Monday to Friday, 8:30 am to 5:00 pm). They will arrange for replacement or refund options quickly.
How can an order be changed or cancelled?
Orders can be reopened until 5 am the next day after placement. For changes or cancellations after this time, contact 0800 212 281 during working hours. If the order has already been sent, it can be returned within 28 days for a refund.