How can I track my Scream Pretty order?
Customers can track their order in the My Account area after making a purchase. This page displays order details, preparation updates, and shipping progress. It allows customers to follow their parcel until it arrives.
Can I send my order as a gift?
Yes, you can send orders as gifts by adding a note at checkout to request a gift receipt. No prices will be shown in the parcel. You can also include a gift message in the Notes section.
What is the Scream Pretty return policy?
Scream Pretty offers a 28-day return period starting from the delivery date. Items must be unworn, undamaged, and in their original packaging with any tags still attached. Engraved items cannot be returned since they are personalised.
Can items bought from third-party sellers be returned?
Items purchased from third-party retailers must be returned directly to the seller. Scream Pretty does not handle returns for items bought outside of Screampretty.com.
What condition must returned items be in?
Returned items must be unworn, free from damage, and still in their original packaging. Tags must remain attached, and all boxes or pouches should be included. Items that do not meet these conditions may be refused.
Do customers need to pay return postage?
Customers are responsible for return postage unless the item is faulty or incorrect. This rule applies to all eligible returns made within the 28-day period.
Are engraved items eligible for return?
Engraved items cannot be returned since they are personalized. These items are final sale and cannot be resold.
Can customers track shipping updates?
Yes, customers can see shipping updates in the My Account section once the order starts processing. This helps them easily follow the preparation steps and delivery progress.
How long do customers have to initiate a return?
Customers have 28 days from the delivery date to request a return. Late requests may not be accepted.
Where can customers add special instructions or messages?
Customers can add special notes or gift messages in the Notes section at checkout. This ensures the request reaches the packing team before dispatch.